Allianz

Transparency and Clarity in the Claim Process

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Facts:

Who: Allianz SE.

Industry: Financial and insurance products

Problem: Clarity in sending documents.

Results:

  • +52% Reduced administration
  • +57% Processing time
  • +73% Higher satisfaction

When it comes to insurance claims, it’s often a complicated process for the customers. What documents and proof do I send where, and what, if anything is still missing?​

​envivo brings clarity and structure into the claims process. Digital data transfer allow for faster claims approvals and enables the streamlining of internal process, leading to higher customer satisfaction. ​

What documentation still needs to be provided, what payout options and customizations are possible.​ With document previewing and easy to understand layouts, envivo enables a new level of quality in the digitalization of processes.

​Checklists and Visual Cues ​

Envivo enables the creation of checklists to make it easy for the customer to understand where they are in the claims process.​
What documentation still needs to be provided, what payout options and customizations are possible.​
With document previewing and easy to understand layouts, envivo enables a new level of quality in the digitalization of processes.

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